Bay Breeze Air - Terms & Conditions

Last updated: 6 April 2025

These Terms & Conditions apply to all services, works, repairs, installations, maintenance, and quotations provided by Bay Breeze Air (“we”, “us”, “our”) to any customer (“you”, “your”). By accepting a quote, booking a job, paying a deposit, or allowing Bay Breeze Air to commence works, you agree to these Terms & Conditions.

1. Quotes & Pricing

1.1 Quoting Process

All quotations provided by Bay Breeze Air are based on the information available at the time of quoting. Quotes may be provided verbally, via text message, email, invoice system, or in writing.

1.2 GST (Important Pricing Information)

All Bay Breeze Air pricing and quotes are discussed and provided exclusive of GST unless specifically stated otherwise.

Bay Breeze Air is registered for GST, meaning GST will be added to all applicable invoices and charges.

1.3 Quote Validity

Quotes are valid for 30 days unless stated otherwise. Pricing may change after this period due to supplier pricing, availability, or job requirements.

1.4 Site Variables & Unexpected Conditions

The final cost may vary if conditions on-site differ from what was originally quoted, including (but not limited to):

restricted or unsafe access (ceiling spaces, roof access, tight spaces)
unexpected faults or pre-existing issues
non-compliant or unsafe wiring/pipework/previous installations
asbestos risk (Bay Breeze Air will not disturb asbestos materials)
weather delays or unsafe working conditions
changes required to meet Australian Standards

We will discuss any additional costs with you before proceeding.

2. Booking, Access & Job Attendance

2.1 Access Requirements

You must ensure we have safe and reasonable access to the site during the agreed booking window. This includes providing access to:

the indoor unit / ducted system / roof cavity (if required)
the outdoor condenser unit
switchboards and isolation switches
any locked areas, gates, pets, or security instructions

If our technicians cannot access the job site, a call-out fee may apply.

2.2 Missed Appointments

If you miss a booking or are unavailable at the time of attendance, you may be charged a missed appointment / call-out fee, especially if travel has occurred or the booking has been reserved.

2.3 Delays

Bay Breeze Air will always aim to arrive within your booking window. Sometimes delays occur due to:

emergencies
traffic or travel delays
supplier delays
unexpected job extensions prior to your appointment

We will do our best to keep you updated.

3. Variations (Changes to Agreed Works)

3.1 Variations After Acceptance (Key Requirement)

Once a job has been accepted (including approval to proceed, paying a deposit, or confirming a booking), any change to the agreed works becomes a variation.

This includes (but isn’t limited to):

adding extra work
changing equipment or scope
relocating units
upgrades to higher capacity systems
additional compliance requirements
additional labour or time needed due to new instructions

3.2 Variation Costs

Variations may result in:

additional labour charges
new material costs
additional travel or call-outs
increased overall job pricing

Bay Breeze Air will confirm variation pricing where practical before continuing.

4. Deposits & Payments

4.1 Deposits

A deposit may be required before:

ordering equipment
booking an installation
scheduling major works

Deposits confirm your booking and secure equipment allocation.

4.2 Payment Timeframes

Unless otherwise agreed in writing:

invoices are payable on completion
some works may require progress payments
equipment orders may require payment prior to delivery or installation

4.3 Overdue Payments

Overdue invoices may result in:

follow up notices
late fees or interest (where permitted)
suspension of ongoing work
debt recovery action, with costs recoverable from the customer

✅ 4.4 Ownership of Goods Until Paid (Retention of Title)

All equipment, materials, and goods supplied by Bay Breeze Air remain the property of Bay Breeze Air until payment is made in full.

If invoices are not paid, the outstanding amount may be referred to debt collection, which may result in recovery costs and/or a negative credit rating being applied against you.

5. Cancellations & Rescheduling

5.1 Customer Cancellations

If you cancel a job after we have:

booked labour
ordered materials
scheduled delivery
allocated equipment

you may be charged a cancellation fee and/or restocking fee.

5.2 Equipment Orders

If equipment has been ordered specifically for your job, cancellation may result in supplier restocking fees that are passed on to you.

6. Supply of Equipment & Materials

6.1 Equipment Availability

Equipment availability depends on supplier stock levels. If an item becomes unavailable, we may offer:

a substitute product of similar specification
a revised quote
alternative scheduling

6.2 Customer-Supplied Materials

If you supply your own materials or equipment, Bay Breeze Air:

does not guarantee compatibility, quality, or suitability
is not responsible for delays caused by incorrect products
may charge additional labour to install non-standard items
may refuse installation where safety or compliance is uncertain

7. Workmanship, Standards & Compliance

7.1 Standards

Bay Breeze Air completes works in line with applicable Australian Standards and safety requirements, including (where relevant):

HVAC and refrigeration standards
manufacturer installation guidelines
electrical and safety compliance requirements

7.2 Non-Compliance On Site

If we discover a pre-existing issue or non-compliance (faulty wiring, unsafe switchboard, incorrect installation, gas issues, etc.), we may:

pause work until rectified
recommend additional works
require an updated quote before continuing

8. Warranties

8.1 Manufacturer Warranty

Air conditioning units and major components typically include a manufacturer’s warranty. Warranty terms vary between brands and products.

Bay Breeze Air is not responsible for manufacturer warranty decisions but will assist with warranty claims where appropriate.

8.2 Installation / Workmanship Warranty

Bay Breeze Air provides a workmanship warranty on installation services where applicable, subject to:

correct usage and maintenance
no interference or tampering by others
no customer-supplied equipment failure
no damage caused by external events

9. Maintenance & System Performance

9.1 General Performance

System performance depends on multiple factors including:

correct system sizing and layout
insulation levels
building design and room sealing
user settings and operating conditions
airflow restrictions (dirty filters, blocked returns, etc.)

Bay Breeze Air cannot guarantee exact temperature performance due to variables outside our control.

9.2 Filter Cleaning

You are responsible for maintaining filters and keeping the system clean unless a maintenance service has been booked.

Dirty filters can lead to:

reduced cooling/heating performance
excessive power use
water leaks or icing
system damage over time

10. Damage, Safety & Liability

10.1 Care of Property

Bay Breeze Air takes care while working on your property. However, you acknowledge that some work may involve:

cutting access points (as required)
drilling through walls/ceilings
lifting roof tiles or accessing ceiling spaces
moving equipment into position

10.2 Pre-Existing Damage

We are not responsible for damage caused by pre-existing structural faults, ageing materials, brittle roofing timbers, rusted fixings, or unsafe surfaces.

10.3 Customer Responsibility for Safe Site

You must ensure the worksite is safe and free of hazards including:

aggressive pets
unsafe ladders/access points
unstable roofing/ceiling areas
hazardous materials

Bay Breeze Air can stop work if safety is compromised.

11. Photos & Marketing Use

11.1 Job Photos

Bay Breeze Air may take photos of installations or work completed for quality control, compliance records, or quoting purposes.

11.2 Promotional Use

We may request permission to use non-identifying job photos for marketing purposes (website/social media). If you prefer we don’t use photos, please advise in writing.

12. Disputes

If you have a concern regarding works completed, you agree to contact Bay Breeze Air as soon as possible so we can attempt to resolve the issue.

Where disputes occur, you agree to provide reasonable opportunity for:

inspection of the work
repairs or rectification (where applicable)
communication before engaging third parties

13. Right to Refuse Service

Bay Breeze Air reserves the right to refuse or cease work where:

customer behaviour is abusive or unsafe
site conditions are unsafe
payment disputes or non-payment occur
compliance requirements cannot be met
equipment supplied is unsuitable or unsafe

14. Privacy

We respect your privacy. Personal information collected (name, address, contact details, job details) is used to:

provide services
send invoices and job updates
manage warranty and service records

We do not sell or misuse customer information.

15. Acceptance of Terms

By proceeding with Bay Breeze Air services, you confirm that you have read, understood, and accepted these Terms & Conditions